Effective Date: January 1, 2024

1. Returns & Refund Eligibility

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the following conditions:

  • Items must be returned within [10] days from the delivery date.
  • The product must be unused, undamaged, and in its original packaging.
  • Proof of purchase (receipt or order confirmation) is required for all returns.
  • Custom or personalized items are non-refundable unless they arrive damaged or defective.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Clearance or sale items.
  • Gift cards or promotional items.
  • Items that show signs of use, wear, or damage after delivery.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [10] days of receiving your order. Provide photos of the damage and a description of the issue. We will arrange a replacement, refund, or store credit as needed.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed within [10] business days to your original payment method.
  • Shipping fees are non-refundable, except in cases of defective or damaged items.
  • If a refund is delayed, please check with your bank or payment provider.

5. Exchange Policy

We allow exchanges for the same item in a different color or style (if available). Please initiate an exchange request within [10] days of delivery.

6. How to Request a Refund

To start a return or refund request, please contact us through our website with your order number, reason for return, and relevant photos (if applicable).